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Privacy policy

Collection and Use of Personal Information

We may collect personal information from users in a variety of ways including, but not limited to, subscriptions to the newsletter, contact form correspondence and upload of project briefs from clients and CVs sent to us. We will discuss how we store this information and for how long in our privacy policy.

Users may be asked for, when appropriate, their name, email address, postal address and phone number. We will only collect this information when you voluntarily supply it to us and you can always refuse to give any information, as long as we have sufficient information to contact you with if you’ve made a contact submission or job application.

Non-personal identification information

We may collect non-personal identification information about users when they interact with our website. This information may include the browser name, type of computer and technical information which will give us more of an insight of their connection with our site such as the operating system and internet service providers.

Cookies

On our website, we use cookies to enhance user experience. The cookies we use do not store personally identifiable information. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. The cookie allows web applications to respond to you as an individual and therefore allow you to have the best user experience by tailoring its operations to your needs, likes and dislikes by gathering and retaining information about your preferences.

Cookies give you a better user experience on our website but in no way gives us access to your computer or gives us any information about you – other than the data you choose to share with us. It is your right to accept or decline cookies.

We have listed below the main cookies we use and an explanation as to the cookies main purpose:

Cookie Name
Cookie Purpose

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These are cookies from Google and are used to track visitor traffic numbers and the way visitors navigate the website, allowing us to improve the experience for visitors.

Linked Websites

Please be aware that our Privacy Statement does not apply to other websites and does not imply any endorsement and will generally only be used for reference. We accept no responsibility for the content, advertising material or inaccuracy of third party sites if you access other sites using a link on our website or if you link to our site from another website.

How we use collected information

Raw Creative may collect and use users personal information for the following purposes:

To improve our website
Your input is important to us and we look to always be updating our website to offer the best user experience. Providing relevant content and case studies to see how we would help with your project is something we’re always looking to improve.

To send email campaigns
If a user has opted in to our mailing list or is a current client of ours, from time to time you may receive email marketing from us. On every email you will have the opportunity to unsubscribe from our emailing list if you should wish and it is always your right to opt in and out of such correspondence as you wish. Unsubscribe and you will be immediately removed from our database.

How we protect your information and website hosting

We’re committed to ensuring your information is secure when you host your website with Raw Creative.

We use dual hexcore dedicated servers complete with top level firewalls and encrypted backup services hosted with UKFast, you can read more here: https://www.ukfast.co.uk/client-stories/data-loss-in-the-news-everyday.html

Where is the data stored and how long is it stored for?

We use a data centre in Manchester called UK Fast (https://www.ukfast.co.uk/) with our own dedicated server environment.

Sharing your personal information

We do not sell or trade users personal information to others. We may use third party service providers to help us operate our business and the site or administer activities on our behalf and be required to share this information with them, provided that you have given us your permission.

Changes to this privacy policy

Raw Creative has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page to see any changes and stay informed on how we are protecting your data.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy. Your continued use of the site following changes to the potsting of this policy will be deemed your acceptance of said changes.

Contacting us

If you have any questions about this privacy policy or your use of this site, please contact us via one of the following methods:

Phone: 01423 538 497

Email: info@rawcreativeltd.com

Post:
Raw Creative Ltd
17 Albert Street
Harrogate
North Yorkshire
HG1 1JX